My early 2011 15-inch Macbook Pro recently had some battery failure. I would plug it in and it wouldn’t hold a charge. After many frustrating evenings working with an extremely slow laptop, I did some internet research and finally decided there was nothing more I could do on my own. Fortunately, I had Apple Care Protection and my battery problems should have been covered under the warranty. I called the service number in Korea, but there was a message in Korean that played. I’m sure it said something like, “Please call back during business hours, you nut!” So, I did what any bright expat would do… I called the USA service number and spoke to someone in English. The service rep confirmed my coverage and gave me a case number to take to a local Apple store.
If I lived back in NYC, this would have been a quick fix. I would make an appointment at the Genius Bar and take my laptop into the 24 hour Apple store on 5th Avenue. HOWEVER!!! I no longer live in NYC or the USA. I live in the Republic of Korea. You know? The land of almighty Samsung? That means there are absolutely no Apple stores in the ROK (at the time of this posting). What’s an expat Apple stan to do? You can go into a certified Apple service center. I chose the Frisbee location in Myeongdong (명동) because I was told they spoke English and they were easy to find.
How to get there: Take Seoul Metro Line 4 to Myeongdong and get out at Exit 6. Take the right staircase and exit near the CGV theater. Walk towards the shops with Uniqlo on your right. You’ll see a star logo (Converse) on your left and an Apple logo on your right. The Frisbee store is located past Converse and directly across from The Face Shop.
The service center (A/S) in the Frisbee store is called U Base. Don’t worry. It’s the same company and they are both sanctioned by Apple – very important when you’re still under warranty.
Go up to the 3rd floor, take a number from the ticket machine and wait. The representatives speak enough English to help you if your Korean isn’t up to par. I was taken care of within 15 minutes on a weeknight. My repair was fairly simple – battery change – and my laptop was ready within 3 days.
Hours: The service center, called A/S or U Base, has different hours than the store. U Base is open Mon – Fri from 11am – 7pm and on Saturdays from 11am – 5pm. They are closed on Sundays and holidays.
Just in case you’re an extreme landmark person, here are some photos of the area around the store. Hope this was helpful.