Getting Your Apple Products Serviced in South Korea

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My early 2011 15-inch Macbook Pro recently had some battery failure. I would plug it in and it wouldn’t hold a charge. After many frustrating evenings working with an extremely slow laptop, I did some internet research and finally decided there was nothing more I could do on my own. Fortunately, I had Apple Care Protection and my battery problems should have been covered under the warranty. I called the service number in Korea, but there was a message in Korean that played. I’m sure it said something like, “Please call back during business hours, you nut!” So, I did what any bright expat would do… I called the USA service number and spoke to someone in English. The service rep confirmed my coverage and gave me a case number to take to a local Apple store.

 

If I lived back in NYC, this would have been a quick fix. I would make an appointment at the Genius Bar and take my laptop into the 24 hour Apple store on 5th Avenue. HOWEVER!!! I no longer live in NYC or the USA. I live in the Republic of Korea. You know? The land of almighty Samsung? That means there are absolutely no Apple stores in the ROK (at the time of this posting). What’s an expat Apple stan to do? You can go into a certified Apple service center. I chose the Frisbee location in Myeongdong (명동) because I was told they spoke English and they were easy to find.

 

Frisbee Myeongdong
Frisbee Myeongdong is located on Seoul Metro Line 4 at Myeongdong (명동) station Exit 6

How to get there: Take Seoul Metro Line 4 to Myeongdong and get out at Exit 6. Take the right staircase and exit near the CGV theater. Walk towards the shops with Uniqlo on your right. You’ll see a star logo (Converse) on your left and an Apple logo on your right. The Frisbee store is located past Converse and directly across from The Face Shop.

 

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Frisbee service center aka U Base in Myeongdong

The service center (A/S) in the Frisbee store is called U Base. Don’t worry. It’s the same company and they are both sanctioned by Apple – very important when you’re still under warranty.

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U Base service center is located on the 3rd floor of Frisbee Myeongdong

Go up to the 3rd floor, take a number from the ticket machine and wait. The representatives speak enough English to help you if your Korean isn’t up to par. I was taken care of within 15 minutes on a weeknight. My repair was fairly simple – battery change – and my laptop was ready within 3 days.

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U Base service center hours are Mon-Fri 11am – 7pm and Saturday 11am – 5pm

Hours: The service center, called A/S or U Base, has different hours than the store. U Base is open Mon – Fri from 11am – 7pm and on Saturdays from 11am – 5pm. They are closed on Sundays and holidays.

Just in case you’re an extreme landmark person, here are some photos of the area around the store. Hope this was helpful.

 

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Leaving Frisbee approaching Line 4 Exit 6
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Approaching Frisbee from Line 4 Exit 6

 

 

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14 thoughts on “Getting Your Apple Products Serviced in South Korea

  1. Such a cool idea, spending the hour each day to improve your Korean language skills. Particularly since you are there and can benefit immediately from every increment you learn. Nice stories, great photos. Thanks for sharing.

  2. If you don’t mind me asking, how long did it take for them to replace your battery? Was it a walk in walk out sort of situation or did you have to wait a few days?

    • I dropped it off before they closed and it was ready the next day, I believe… I picked it up a few days later since I don’t live in Seoul.

  3. Hey man, this post was really helpful thank you…
    I am new to Korea and have no idea where to get my Macbook fixed…

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